The Service Delivery Process stream designs the To-Be Landscape For Platforms And Tools for effective implementation of the Service Delivery Processes. In addition, there may be tool requirements from other streams like Finance And Contracts for financial management, Service Engagement Initiation for managing the service environment, Service Engagement Staff for managing resource management, etc. The Technology And Infrastructure Lead must collaborate with all other stream leads to capture and understand these requirements for all scoped processes and tools to design an overall To-Be Landscape For Platforms And Tools for the Service.

Typically the configuration requirements include processes for:

• Contract management
• Finance management
• Resource management
• Incident management
• Problem management
• Change management
• Service request Fulfillment
• Release management
• Service Level Agreement management
• Service Level Reporting
• Asset management
• Configuration management
• Knowledge management.

The requirements must also include the Service Integration And Management (SIAM) Framework requirements like the SIAM portal, the Learning Management System (LMS) and others as required.